Your privacy matters to pk3game. This Privacy Policy sets out in plain, honest terms exactly what personal data we collect from Pakistani players, why we collect it, how we use it, who we share it with, and what rights you hold over your own information. We are committed to handling your data with the same care and transparency that we apply to every other aspect of the pk3game platform.
Six core data protection principles that govern how pk3game handles every piece of personal information entrusted to us by our players.
pk3game collects personal data only for specific, explicit, and legitimate purposes. We do not repurpose your data for uses that are incompatible with the reason it was originally collected. Your data serves your account — it is not a product we sell.
All personal data held by pk3game is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data within the pk3game organisation is strictly role-based. We conduct regular security audits and penetration testing.
pk3game players hold meaningful rights over their personal data — including the right to access, correct, restrict, and in certain circumstances delete the data we hold. You may exercise any of these rights at any time by contacting the pk3game support team.
pk3game does not sell, rent, or trade your personal data to third-party marketing organisations. Data is shared only with regulated service providers who are contractually bound to process it in accordance with this Privacy Policy and applicable data protection law.
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.
pk3game applies a data minimisation principle — we collect only the personal data that is genuinely necessary for the specific purpose at hand. We do not collect information speculatively or in excess of what is required to operate your account and comply with our obligations.
This Privacy Policy applies to all personal data collected and processed by pk3game in connection with your use of the pk3game platform at pk3game.app, including the sportsbook, casino, crash games, payment services, promotional programmes, and customer support channels. Please read this policy carefully. If you have questions about how we handle your data, contact our support team before registering.
pk3game ("we", "us", "our") is the operator of the online gaming platform accessible at pk3game.app. pk3game is Pakistan's premier online casino and sportsbook, serving registered players since 2019. For the purposes of this Privacy Policy, pk3game acts as the data controller in respect of personal data collected from players and visitors to the Platform.
As data controller, pk3game determines the purposes and means by which personal data is processed. We are responsible for ensuring that all processing activities carried out by pk3game — and by third-party processors acting on our behalf — comply with applicable data protection obligations and the standards set out in this policy.
This Privacy Policy should be read together with the pk3game Terms & Conditions, which are available at pk3game.app/terms-conditions, and the Responsible Gaming Policy at pk3game.app/responsible-gaming.
pk3game collects personal data in several categories depending on the nature of your interaction with the Platform. The categories of data we may hold about you include:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID or passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (HBL, UBL, Meezan Bank), transaction history, deposit and withdrawal records | Payment processing |
| Gaming Activity Data | Betting history, game session logs, wager amounts, win/loss records, bonus usage | During platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session tokens, login timestamps | Automatically during platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Preference Data | Marketing opt-in status, language preferences, responsible gaming limit settings | During account setup or modification |
We do not intentionally collect special categories of sensitive personal data (such as health data, religious beliefs, or political opinions) except where this is strictly necessary for responsible gaming obligations — for example, where you voluntarily disclose a gambling-related health concern to our support team in the context of a self-exclusion request.
pk3game collects personal data through three primary channels:
pk3game processes personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are as follows:
pk3game uses personal data for the following specific purposes, each of which is underpinned by one or more of the legal bases described in Section 4:
pk3game does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
All third parties with whom pk3game shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using the data for any purpose beyond that for which it was shared.
pk3game uses cookies and similar tracking technologies on the Platform to ensure the platform functions correctly, to maintain your session when you are logged in, to detect and prevent fraud, and — where you have consented — to personalise your experience and measure the effectiveness of our marketing.
The categories of cookies used by pk3game are as follows:
You may manage your cookie preferences at any time through your browser settings or the cookie preference centre accessible from the Platform footer. Disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from logging in or completing transactions.
pk3game retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The general retention principles we apply are as follows:
When the applicable retention period expires, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be attributed to you.
pk3game operates under international gaming regulations and makes use of cloud infrastructure and service providers that may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.
Where personal data is transferred internationally, pk3game takes appropriate steps to ensure that an adequate level of protection is maintained. These steps include entering into data processing agreements with receiving parties that incorporate standard contractual protections, and conducting transfer impact assessments where appropriate.
By registering a pk3game account and accepting these terms, you acknowledge that your personal data may be processed in countries outside Pakistan as described in this section. pk3game does not transfer personal data to any jurisdiction where we cannot implement adequate safeguards.
pk3game respects your rights over your personal data. Subject to applicable law and certain limited exceptions, you hold the following rights in relation to personal data we hold about you:
You may request a copy of all personal data pk3game holds about you, along with details of how it is being processed.
If personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal retention obligations.
You may request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is pending.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format for transfer to another provider.
You may object to processing based on legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds.
The pk3game Platform is strictly restricted to individuals aged 21 years and above. pk3game does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the pk3game registration and KYC process.
If pk3game becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds via the original payment method after deducting any applicable winnings or bonuses obtained in breach of our eligibility terms.
If you believe that a minor has registered a pk3game account or has been accessing the Platform, please notify us immediately via support. We treat reports of underage access with the utmost seriousness and investigate all such reports as a priority.
pk3game implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data security breach that is likely to result in a risk to your rights and freedoms, pk3game will notify you without undue delay and take all reasonable steps to mitigate the impact of the breach.
You also play an important role in keeping your pk3game account secure. We strongly recommend enabling two-factor authentication on your account, using a strong and unique password, and never sharing your login credentials with any third party.
pk3game may send you promotional and marketing communications relating to pk3game products, bonuses, events such as PSL season offers, ICC tournament promotions, and platform updates. We will only send you direct marketing communications where you have provided explicit consent to receive them, or where we have a legitimate interest in doing so under applicable law (for example, marketing our own similar services to existing customers who have not opted out).
You may withdraw your consent to marketing communications or opt out of marketing at any time by:
Withdrawing consent for marketing will not affect your ability to use the Platform or receive service communications related to your account (such as transaction confirmations, security alerts, and policy update notifications). Service communications are sent regardless of marketing preferences as they form part of the contract between you and pk3game.
pk3game reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable law, or regulatory guidance. The effective date of the current version is displayed at the top of this page.
Where changes to this Privacy Policy are material — meaning they significantly affect how we process your personal data or your rights in relation to that data — pk3game will notify registered players via email and/or a prominent in-platform notification at least fourteen (14) days before the changes take effect.
For non-material changes (such as corrections of typographical errors or clarifications that do not alter the substance of the policy), we may update the policy without advance notification, though the effective date will always be updated. We recommend reviewing this Privacy Policy each time you log in to your pk3game account, particularly ahead of major sporting seasons when promotional data processing activities may be expanded.
Your continued use of the pk3game Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the revised Privacy Policy, you must cease using the Platform and contact support to close your account.
If you have any questions about this Privacy Policy, wish to exercise a data protection right, or want to raise a concern about how pk3game has handled your personal data, please contact our support team through the following channels:
Live Chat: Available 24/7 directly on the pk3game Platform. Recommended for general privacy queries and straightforward rights requests.
Written Contact: support pk3game.app — For formal data rights requests or privacy complaints requiring written documentation and a formal written response. Please include your registered account username and a clear description of your query or complaint. We will acknowledge receipt within 48 hours and provide a full response within thirty (30) days.
If you are not satisfied with pk3game's response to a privacy complaint, you may escalate your concern to the relevant data protection supervisory authority in your jurisdiction. pk3game cooperates fully with all lawful regulatory investigations and audits.
pk3game is built on trust. Explore our platform knowing your personal data is protected, your privacy is respected, and your rights are always upheld.
Access to the pk3game Platform is restricted to individuals aged 21 years and above. Online gambling carries real financial risk and is not suitable for everyone. Deposit limits, session time alerts, cooling-off periods, and full self-exclusion options are available to every registered player directly from their account dashboard. If gambling is negatively affecting your finances, relationships, or mental wellbeing, please make use of these tools or seek support from a professional organisation immediately.